A few weeks ago, I went to the company where a friend of mine works. Since our work was going to take a while, he wanted to offer me something while we waited. Of course, I could never say no to tea, which is my only remaining habit these days, and I was served with a glass of rabbit's blood tea. I never imagined that in such a big company I would be drinking a glass of homemade, freshly brewed, fragrant tea.

I had forgotten all these tea details, but a few days ago I had to go to the same company. Again, my friend and I decided to have a cup of tea. It was Ms. Elif, who worked in the tea room of the company, who had brought me tea on the first day; I had not paid any attention to her face out of great impoliteness, and she showed up again with fragrant, rabbit-blood tea. With a pleasant smile plastered on her beautiful face, she said to me: "I didn't put a spoon and sugar on the plate because you don't use sugar."

I thanked her with great admiration and mumbled something happy that she remembered, because I had been there three weeks earlier and had only had one cup of tea. I was surprised that she remembered. That's when I learned its name. Indeed, I always leave the sugar and the spoon on the tray so that the sugar doesn't get wet.

I started with this story, but that's not necessarily why I wanted to bring it up...

For about a year, there was a cafe where I used to have my first meal of the day, breakfast, every day between 13.00-14.00. Every day, I would sit at the same table, which was usually empty, order my cheese plate consisting of 3 types of cheese, 1 egg, 10 olives and 2 cups of tea, finish it in about 20-25 minutes and leave. Since it was 50 meters away from my workplace, I would also have all my business meetings and meetings with companies during the day here. The staff were all used to it. Like all busy people, I didn't need to express myself or explain how well the egg was cooked. It was very cool and comfortable for me. The kids wouldn't even bring menus, they would say "I'm bringing the same thing, sis", we would joke, and sometimes even if I wanted to eat something else, I would say yes with laughter, not wanting to mislead them. One day my favorite waiter was not there. New kids had started in the last few weeks. That day the tables were half full. While I waited for 20 minutes for someone to come and ask what I wanted, I pointed 2-3 times to two of them. Even though they both saw me, they didn't respond at all. I called out to one of them for the last time and he turned his head away again. Was this a joke? "Excuse me," I said, "are you coming for service or should I go? He replied: "Suit yourself!"...

Hmm! I said. Well, you have a good day!....

The owner wasn't there, because like everywhere else, when the owner was there they worked much more smoothly, I knew that well. I don't know if it would have made a difference if he was there that day, but you don't do a job you don't like and you're unhappy...

As a joke, the next morning, I was looking for my new place to have breakfast and a colleague was with me. We went to a cafe not far away that I had been to a few times before, but I didn't want to go because I didn't like the service. The breakfast was very good. But the service was great. Our waiter even bought us coffee, which I was not used to on the other side. We sat for more than an hour. We paid the bill and got up. As we were heading towards the door, the waiter, who rushed towards the door before us, opened the door and said: "It's very cold, please don't catch cold!"

My colleague and I looked at each other at the same time, thanked him and smiled. We had both been trained in these things for years and tried to apply them in our workplaces; I had been explaining and preaching them to my young colleagues in professional trainings for years...

Now I have breakfast there every day, and if Mohammed is there, I always sit in the area where he serves. He is a final year engineering student at the university and I told him that he will be very successful in his own business. It is not very difficult to make people happy; a sentence as short as "beware, don't catch cold" can bind a person to a place for a lifetime, often even ignoring the place, its location, its cost, its variety.

Einstein said: "Do your job in such a way that they say you did it! If you are a garbage man, sweep the streets in such a way that they talk about you and look for you everywhere!"

Zarathustra, a sage according to some and a prophet according to others, also said: "Let the thought be well thought, the word well spoken, the deed well done! Or don't!"

Don't....! If you don't like it, don't do it! Do something else!

Especially if it is not your own work, you are doing harm. The money you earn is of no use to you either...

Dear Bülent Gardiyanoğlu always talks about a real example: There are two close friends. They grew up in the same neighborhood, same age, same socio-economic background, same school. Coincidentally, they both start working in the same supermarket. One of them faints in the evenings from exhaustion, complaining that the work is not getting done, that the days are not enough. The other complains that he has nothing to do, that he does nothing but walk around, that he is bored. The question is this: Whose money is abundant? Whose money is never enough and never gets anything done?

Of course, even if he is not a customer of the market, the one who checks the dates of the products, dusts them, runs from shelf to shelf all day long and does his job well, is the one who sees the abundance of the money he earns.

Moreover, according to sociological statistics, the first reason for losing customers is the behavior of the employees with 65% and the last reason is the high cost with 8%. This is a very big data...

What does the customer want? It wants to be pampered

What does the customer buy? No matter what you sell, clothes, shoes, delicatessen, household goods, the only thing the customer wants to buy is happiness! I once heard a speech by the general manager of Louis vuitton, and it really impressed me.

One day in South Africa, as soon as he settled into his room at the Hilton, they brought his favorite drink and the newspaper "le monde", which he always read, to his room as a treat. The man was surprised and called the hotel manager. How did they know his favorite drink and the only newspaper he reads? The hotel manager's answer to the man has never left my mind: "Because you ordered this drink and newspaper at the Hilton Hotel in London, where you stayed 2 months ago. We thought you would be happy!"...

Mukaddes Pekin Başdil

Researcher-Author

Source: Denizli Haber